Privacy Policy

At Pumpkin Porch Co. (“Pumpkin Porch Co.,” “we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we collect, how we use it, how we may share it, and the choices you have when you visit our website, contact us, or book our services.

1. Information We Collect

We may collect information you provide to us, including:

• Name

• Email address

• Phone number

• Service or booking information

• Property or service address

• Preferred service and removal dates

• Information submitted through contact or booking forms

• Communications you have with us

• Payment and transaction information

When you make a payment through our website, payment information may be processed by a third-party payment provider. Pumpkin Porch Co. does not intentionally store your full credit or debit card number.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, and information about how you interact with our website.

2. How We Use Your Information

We may use the information we collect to:

• Process and manage bookings

• Provide pumpkin delivery, design, setup, and removal services

• Contact you regarding your booking or inquiry

• Send booking confirmations, reminders, and service updates

• Process payments

• Provide customer support

• Improve our website and services

• Maintain business records

• Prevent fraud, misuse, or unauthorized activity

• Send promotional communications where permitted by law

We collect and use information that is reasonably necessary to operate our business and provide our services.

3. How We Share Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers when reasonably necessary to operate our business, including providers that assist with:

• Website hosting and management

• Online booking

• Payment processing

• Email or text communications

• Business administration and recordkeeping

These providers may use your information only as necessary to provide services to us or as otherwise permitted by law.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect the rights, safety, or property of Pumpkin Porch Co., our customers, or others.

4. Payments

Payments made through our website may be processed by third-party payment processors.

We do not intentionally retain your complete credit or debit card information. Payment providers may collect and process payment information according to their own privacy policies and terms.

5. Cookies and Website Technologies

Our website and third-party services we use may use cookies or similar technologies to help the website function properly, understand website traffic, remember preferences, and improve your experience.

Certain third-party services may also collect information about your activity on our website for analytics, advertising, or other legitimate business purposes.

You may adjust certain cookie settings through your browser or device. Disabling cookies may affect some website functionality.

6. Marketing Communications

If you provide your contact information, we may contact you regarding your booking, our services, promotions, or other business-related information.

You may opt out of promotional emails or text messages by following the unsubscribe instructions included in the communication or by contacting us directly.

You may still receive necessary service-related communications, including booking confirmations, scheduling information, and important updates regarding your service.

7. Protecting Your Information

We take reasonable administrative, technical, and physical measures to protect the personal information we maintain from unauthorized access, use, disclosure, alteration, or destruction.

However, no website, electronic transmission, or method of storing information can be guaranteed to be completely secure.

8. How Long We Keep Your Information

We retain personal information for as long as reasonably necessary to provide our services, maintain appropriate business and financial records, resolve disputes, enforce agreements, and comply with applicable legal or tax requirements.

When information is no longer reasonably necessary, we may securely delete or dispose of it.

9. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding the personal information we maintain about you, including the ability to request access to, correction of, or deletion of certain information.

To make a privacy-related request, please contact us using the information below.

We may need to verify your identity before completing certain requests.

10. Children's Privacy

Our website and services are intended for a general audience and are not directed toward children under 13.

We do not knowingly collect personal information from children under 13 through our website. If you believe a child has provided personal information to us, please contact us so that we can take appropriate steps.

11. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services, including payment providers, social media platforms, booking services, and other business tools.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services, or applicable laws.

When we make changes, we will update the “Last Updated” date at the top of this policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Pumpkin Porch Co.
Phone: 904-640-1849
Email: Caleb@squashporch.com
Website: squashporch.com